Privacy & Security Policy
All services provided on our store are owned and operated by Lypolia Ltd.
Our company may collect personal data for various purposes. This Privacy & Security Policy explains how we collect, use, store, and protect such data in compliance with the UK Data Protection Act 2018 and the UK GDPR.
Collection of Personal Data
When you sign up as a member or complete forms/surveys on our website, certain personal information (such as name, surname, company details, telephone number, postal address, or email address) may be collected as required for the services we provide.
Use of Personal Data
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We may use your information to provide you with updates about campaigns, new products, promotions, or offers.
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You can choose whether or not to receive such communications during sign-up, and you may change your preferences at any time in your account settings or via the unsubscribe link in our emails.
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Information provided electronically by you during registration or order confirmation will not be disclosed to third parties except where required to fulfil the User Agreement or by law.
IP Addresses & Technical Data
We may record IP addresses to diagnose technical issues, improve our services, and collect broad demographic data.
Marketing & Analytics
We may use your information (without disclosing your identity) for statistical evaluations, database creation, or market research in collaboration with business partners.
Data Security Commitment
We strictly treat personal data as confidential and apply all necessary organisational and technical measures to prevent unauthorised access, disclosure, or misuse, as required under UK GDPR.
Payment Security (Credit/Debit Cards)
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We prioritise the security of customers who shop on our website.
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We do not store your card details.
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All payments are processed via 128-bit SSL (Secure Socket Layer) encryption and securely transmitted to your bank.
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This ensures that your card information cannot be viewed, intercepted, or stored by us or third parties.
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To prevent fraud, we may carry out verification checks on your billing/delivery address and contact details before processing first-time orders.
Mail Order Payments
If you choose to pay via mail order, your identity and card details will be stored temporarily (for a maximum of 60 days) solely for resolving potential bank disputes, and then securely destroyed.
Third-Party Websites & Applications
Our store may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. This Privacy Policy applies solely to our store.
Exceptional Cases for Data Disclosure
We may disclose your information to third parties only in the following limited circumstances:
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Where required to comply with UK law or legal processes.
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To fulfil obligations under the Membership Agreement or related contracts.
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When formally requested by competent administrative or judicial authorities.
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Where disclosure is necessary to protect the rights, property, or safety of users.
Email Security
Please do not include your credit/debit card number or passwords in any emails you send to our Customer Service. Emails are not encrypted and cannot be guaranteed secure.
Cookies
Our website uses cookies (small text files stored on your browser) to improve your browsing experience, analyse traffic, and provide personalised content/ads.
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Cookies help us understand site usage and improve services.
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You can disable cookies in your browser settings, but this may affect your user experience.
Changes to this Policy
We may update this Privacy & Security Policy at any time by posting changes on our website or by notifying users via email. Updates become effective on the date they are published.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy & Security Policy, please contact us via the Contact section of our website.