Payment & Delivery Terms

Payments

When you complete your order, the amount will be charged to your credit/debit card immediately.
In case of order cancellation or stock issues, refunds will be processed back to your card within 8–10 business days.
If the payment system fails to complete the transaction, you will be notified on the checkout page.
Confirmation of your email address is required, and an automatic confirmation email will be sent once the order is placed.
We are responsible to our customers, as well as to the bank providing the card processing system, to ensure that payments and deliveries are properly fulfilled.

We aim to dispatch all available items on the same day.
For products requiring additional sourcing, the dispatch time is up to 3 business days (this will be specified on the product page).
Once dispatched, delivery within the UK typically takes 2–5 business days depending on your location. For international orders, delivery may take 10–15 days.
Please provide a daytime delivery address where someone will be available to receive the parcel.
Orders are shipped via our courier partners (Royal Mail, Hermes, or equivalent logistics providers depending on the region).
Alternative delivery arrangements can be discussed with our customer service team.

If the courier is unable to deliver due to an incorrect address, our team will contact you using the information provided at checkout.
You will receive an automated confirmation email once your order has been dispatched.

Upon receiving your parcel, please check the package in the presence of the delivery representative.
If you notice any damage, request the courier to record this in a damage report and refuse to accept the package.
Once you have signed for the parcel, it is considered that the courier has fulfilled their duty.
If your item is damaged, please send us the damage report as soon as possible. We will then initiate an investigation and arrange for a replacement or redelivery.
Including a short explanation of the reason for return in your email will help us process your request more efficiently.